From inbox to next step.
Keep email conversations, Shopify order context, and the next action together in one review queue.
Less time finding the context YOUR AI CUSTOMER SERVICE AGENT FOR SHOPIFY
A calmer inbox.
Happier customers.
Meet your Concierge.
An AI customer service agent for growing Shopify brands. Start with email support: reviewed replies, verified order-status answers, and a shared queue that keeps your team in control.
Made for growing Shopify brands ✳
A look at what’s next.
concierge.A little help with my orderOlivia Chen · Live chat
OC Concierge AI AGENT✓ Order updated. Customer delighted.
A happy customer. A clear inbox. ✧
One conversation. Real impact.Request resolved · Customer kept
↗Grow from here.
✉ Email pilot
▤ Chat · public FAQs + team
♧ Voice · planned
◎ Socials · planned
◫ Shared queue
LESS BUSYWORK. MORE BRAND LOVE.
Your customers deserve the best.
So does your team.
One AI agent to understand the request, apply your policies, and take action.
Give every customer care that moves things forward.
Consider it taken care of.
Review and send replies, verify order-status requests, and approve eligible unfulfilled cancellations. Your team handles the exceptions.
Fewer things on your plateYour policies. Put into practice.
Set the rules for supported workflows. Start with human review, then enable the bounded order-status pilot when you are ready.
Your standards, in every interactionYOUR FIRST WORKFLOW. ROOM TO GROW.
All together.
All taken care of.
The current pilot connects Shopify and support email. Owner-reviewed address changes, supported refunds, and return/exchange creation are available. An owner-enabled storefront chat pilot supports team replies and opt-in automatic answers from approved public sources. Voice and social channels are planned.
SHOPIFY EMAIL PILOTA clear question.
A clear question.
A reviewed answer.
Start with order questions. Concierge prepares replies for review and can answer verified order-status requests when the owner enables the pilot.
- Order-status answers based on live Shopify facts
- Human review and explicit send confirmation
- Eligible unfulfilled cancellations require owner approval
A little behind-the-scenes magic•••
01
UNDERSTAND“Where is my order?”
✓02
TAKE ACTIONVerify the customer and check Shopify.
✓03
DELIVER AN OUTCOMEShare the recorded order status.
✧Pilot workflows and planned capabilities are described in each tab.
GOOD THINGS START SIMPLE
Make yourself at home.
Bring your brand.
Connect Shopify and a dedicated support email inbox. Sync your orders and send a test conversation.
Set your standards.
Give Concierge your operating policies: what can change, when approval is needed, and how exceptions should be handled.
Let Concierge take care of it.
Start with reviewed email replies. Confirm the first response arrives before enabling verified order-status automation.
BUILT AROUND OUTCOMES
Happy customers.
Not just closed tickets.
Success looks like a resolved request, a saved relationship, a shopper finding their thing. Let’s build a plan around what matters to your brand.
Talk outcomes & pricing ↗A little more impact.Order questions Answered ✓
Everyday requests Resolved ✓
Your team’s time Given back ✓
Customer relationships Looked after ✓
Outcome-based plans. Let’s find your fit.A FEW THINGS YOU MIGHT BE WONDERING
Glad you asked.
Is Concierge built for Shopify brands?
Yes. The current Shopify email pilot includes a shared review queue, AI-assisted drafts, reviewed replies, verified order-status automation, and owner-approved cancellation of eligible unfulfilled orders with supported full refunds. Reviewed address changes, supported refunds, and return/exchange creation are available. General order edits remain outside the pilot.
How does Concierge know what it can change?
Your operating policies define what Concierge can do. It checks the customer’s request against those rules before making changes. Approval requirements and exceptions follow the process you set, including a handoff when your policies require one.
Which channels does Concierge handle?
Email is available in the pilot, with a shared helpdesk queue. Storefront chat supports team replies and separately authorized public FAQ answers. Voice, social channels, and external helpdesk integrations are planned. We will agree the supported workflows with you during onboarding.
How does outcome-based pricing work?
We’ll scope a plan around the workflows and outcomes your brand needs. Pricing, what counts as an outcome, and any usage limits are agreed before you get started. Join the waitlist to discuss a tailored plan when early access opens.
YOUR CUSTOMERS ARE GOING TO LOVE THIS
Your next inquiry?
Consider it handled.
Be first in line for Concierge. Tell us about your brand,
and we’ll let you know when your invitation is ready.
AI CUSTOMER SERVICE, EXPLAINED
A clear plan for
your next chapter.
Concierge is an AI customer service agent for growing Shopify brands. The current email pilot includes reviewed replies, verified order-status answers, and owner-approved unfulfilled cancellations. Owner-reviewed address changes, supported refunds, and return/exchange creation are available. Storefront chat with team replies and separately authorized public FAQ answers is available as an owner-enabled pilot. Voice and socials are planned. Early access is available through the waitlist.
CUSTOMER EXPERIENCE GUIDE
What is an AI customer service agent?
Learn how AI customer service agents answer questions, take action, and follow operating policies. A practical evaluation guide for ecommerce teams.
Read the guide CUSTOMER EXPERIENCE GUIDEAI customer service for Shopify brands
Explore Shopify customer service workflows for AI agents: order tracking, address changes, returns, and exchanges, with policy checks and clear outcomes.
Read the guide CUSTOMER EXPERIENCE GUIDETurn customer service policies into clear agent actions
Use a practical operating policy template for AI customer service: eligibility, permissions, approvals, exceptions, and verified outcomes for each workflow.
Read the guide